Calcutta Club Delivery Policy

Calcutta Club provides a service for its clients to offer its customers the ability to order products online. Although the service used is facilitated by Tyro, the delivery policy of Calcutta Club is different to as of the facilitator.

There are two options for purchasing products through Calcutta Club; Delivery and Pickup. If you choose for your order to be picked up then there will be no delivery and you are responsible for collecting your order. If you choose delivery then Calcutta Club shall deliver your product within the estimated delivery waiting time. This delivery waiting time changes throughout the day depending on how busy Calcutta Club is, traffic conditions etc. There is no guarantee made by Calcutta Club that your order will be delivered within this time frame. The delivery waiting time is to be used as a guide and it must be understood that unforeseen circumstances may result in your order taking longer than expected to be delivered.

With certain payment methods, credit cards processed via the Tyro network, the ownership of products purchased is transferred to Calcutta Club first. In this case the retailer that you ordered through becomes a Tyro agent. As such you can contact Calcutta Club directly to discuss concerns with your delivery time or the quality of the goods purchased.

If your order is not delivered within a satisfactory time then you are to call Calcutta Club with whom you placed the order to notify us of your concern. Calcutta Club phone number can be found within the website.

If your order is picked up or delivered to an unsatisfactory quality then you must bring those concerns to Calcutta Club with whom you purchased the products from and Calcutta Club will deal with the matter according to their specific policies.

Please note that due to restrictions of COVID19, Calcutta Club now engages only in contactless delivery service where goods will be left in a secured position at the front door and attempts will be made to inform the recipient by either knocking on the door or by informing via a calling bell. If any concern, please contact Calcutta Club for further clarifications.